Shipping & handling
1. What are the delivery options?
Malaysia and Singapore orders: We ship via GDex. Shipping to Malaysia will take 2-3 business days while shipping to Singapore will take 5-7 business days.
International orders: We ship via FedEx. Your package will arrive in 14-18 business days. Each package may be subject to customs clearance procedures, which could cause delays beyond the scheduled time frame.
All orders placed on our website will be processed the following business day. Orders placed during Friday to Sunday will be processed on the nearest Monday.
During peak season, the delivery period is expected to take longer. Please note that we’re not responsible for any courier’s delay in shipping out your package.
2. Will I be charged customs and import duties for my order?
The calculated shipping fees at checkout do not include potential customs and import duties. If taxes and/or duties are incurred for your package, you will need to cover the fees before the delivery can proceed. If you’re not ordering from Malaysia or Singapore, do check with your local customs office before placing an order.
Countries without customs and import duties: Malaysia, Singapore.
3. Will my package be tracked?
All orders placed on our website will be tracked. When your package is ready to be shipped, we’ll send you a shipment confirmation email with the respective tracking information, so you can track your order online. Do note that it can take a few days before the tracking information is made available.
4. How much does shipping cost by express courier?
Penisular orders: RM 8, Free shipping for orders above RM 100
Sabah, Sarawak orders: RM 10, Free shipping for orders above RM 170
Singapore orders: RM 30, Free shipping for orders above RM 300
International orders: RM 200 flat rate per order
Returns & exchanges
5. What is your return policy?
Not the right fit? No problem, we’re happy to accept returns on items in their original condition (unwashed and tags attached) within 14 days of the ship date for Malaysia orders and 30 days for overseas orders. Please include a copy of your receipt or proof of purchase when returning. Do kindly note that we unfortunately do not bear the return shipping costs.
For hygiene purposes, pierced jewellery cannot be returned or exchanged unless they contain defects.
All sale items cannot be returned or exchanged, including those purchased with a promotional code.
Once we have verified your return, a Shop Credit refund will be issued to you. Your shop credit will be valid for 90 days from the date of issue, and can be utilised partially or in full, in-store or online at sixthsensestores.com.
6. How do I start a return?
Please email us at firstname.lastname@example.org with your order number and the items you wish to return. All items need to be unworn, unwashed and have their tags attached.
Refunds will be made within 14 days from the time we receive the item via the same payment method. You’ll receive a confirmation email for your refund once we have processed it.
Do note that we take no responsibility for the package until it reaches us.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate and maintain our website
Improve, personalise and expand our website
Understand and analyse how you use our website
Develop new products, services, features and functionality
Communicate with you — either directly or through one of our partners, including for customer service — to provide you updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud